[vc_row mobile_destroy_equal_heights_resolution=”1280″ dfd_row_config=”full_width_content” dfd_enable_overlay=”” css=”.vc_custom_1583205200327{background-position: 0 0 !important;background-repeat: no-repeat !important;}”][vc_column el_class=”dfd_col-tablet-12″ offset=”vc_col-lg-12 vc_col-md-12 vc_col-xs-12″][dfd_heading content_alignment=”text-left” delimiter_settings=”border-bottom-style:solid;|border-bottom-width:1px;|width:300px;|border-bottom-color:#dddddd;” style=”style_01″ title_font_options=”tag:h2″ subtitle_font_options=”tag:h6|font_size:16|line_height:26|font_style_italic:1″ title_responsive=”font_size_mobile:38|line_height_mobile:40″]What we are doing for preparedness[/dfd_heading][vc_row_inner][vc_column_inner][vc_column_text]Information is flowing at a rapid pace as the COVID-19 coronavirus outbreak continues to evolve. We are closely monitoring updates from the World Health Organization (WHO), the infection rate from the Centers for Disease Control and Prevention (CDC), and virus tracking systems. We have established an emergency command center to monitor resources and plan our response.

Our expert clinicians regularly care for patients with severe respiratory illnesses and other infectious diseases. Our clinicians follow specific procedures using the tools and techniques in place to protect themselves, including the use of personal protective equipment (PPE).

For patients, if you have an appointment at any of our locations for any reason, please view the section below.[/vc_column_text][/vc_column_inner][/vc_row_inner][dfd_spacer screen_wide_resolution=”1280″ screen_wide_spacer_size=”25″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″ screen_normal_spacer_size=”25″ screen_tablet_spacer_size=”20″ screen_mobile_spacer_size=”15″][dfd_heading content_alignment=”text-left” delimiter_settings=”border-bottom-style:solid;|border-bottom-width:1px;|width:300px;|border-bottom-color:#dddddd;” style=”style_01″ title_font_options=”tag:h2″ subtitle_font_options=”tag:h6|font_size:16|line_height:26|font_style_italic:1″ title_responsive=”font_size_mobile:38|line_height_mobile:40″]Learn More about COVID-19[/dfd_heading][dfd_spacer screen_wide_resolution=”1280″ screen_wide_spacer_size=”25″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″ screen_normal_spacer_size=”25″ screen_tablet_spacer_size=”20″ screen_mobile_spacer_size=”15″][vc_tta_accordion style=”modern” color=”blue” gap=”10″ active_section=”0″ no_fill=”true” collapsible_all=”true” el_id=”CovidAccordion” el_class=”blue-accordion”][vc_tta_section title=”What Do I Do If I Feel Sick?” tab_id=”FeelSick”][vc_column_text]If you have a medical emergency, call or visit an Exceptional Emergency Center or 911 and tell them about your symptoms and recent travel history.

Unless it is an emergency, stay home if you feel sick, even if your symptoms are mild. To reduce your risk of catching or spreading illness, do not go to work, school or public places, and avoid public transportation if possible.

If you feel like you need medical care, you are encouraged to call before you go to a doctor’s office or urgent care center and describe your symptoms over the phone.  If symptoms are severe, you can also call 911 or visit an Exceptional Emergency Center.

Answer Questions to Determine Your Risk

When you call a health care provider, you will be asked about your risks for COVID-19. Risk factors include recent travel to certain countries or areas of the U.S., or exposure to an infected person.

You may be asked:

  • In the last 28 days, have you traveled outside of the continental United States?
  • Have you traveled to China, Iran, Europe, United Kingdom, Ireland, South Korea, or a community where the coronavirus is spreading (e.g. New York, New Jersey, Washington, California, Massachusetts, Colorado and Central and Southern Florida)?
  • Have you had close contact with someone diagnosed with COVID-19, the disease caused by the new coronavirus? (Close contact means having been within 6 feet of that person for an extended time, or being exposed to their cough or sneeze.)
  • Do you have a fever, a cough or difficulty breathing?
  • Has a public health officer said you were potentially exposed to COVID-19?

Follow Your Health Care Provider’s Instructions

Based on your answers to these questions, the care provider will provide instructions over the phone. You will be told if you need to be evaluated. Based on your risk for COVID-19, your health care provider may recommend that you:

  • Continue to monitor your health and call back if you develop a fever or respiratory symptoms.
  • Stay home and await further instructions.
  • Report to a medical care facility for evaluation. If possible, it’s best to go alone to your appointment. Do not bring children or other family members unless you require assistance.
  • Go to a clinic or emergency room, or call 911, if you have more severe symptoms, such as higher fever and severe shortness of breath.

Practice Hand Hygiene and Respiratory Etiquette

If you go to a care facility and you have COVID-19 symptoms, or have traveled to designated areas, you will be asked to wear a mask upon arrival. Masks are NOT recommended for healthy people in the general population.

Wash your hands thoroughly and frequently for at least 20 seconds with soap and hot water. Be mindful to wash your hands after sneezing, blowing your nose, coughing or using the bathroom, and before preparing or eating food.

If you cough or sneeze, do so into the bend of your elbow, not your hand, or use a tissue, and then immediately throw it away.

At home and work, clean often-touched surfaces such as doors and doorknobs, cabinet handles, bathroom hardware, tabletops, phones, tablets and keyboards regularly with disinfectant.

Stay Calm

The possibility of having a contagious illness is concerning but doctors, nurses and other caregivers are working together with national and international agencies to identify and provide care to patients while avoiding spread of the illness in the community.[/vc_column_text][/vc_tta_section][vc_tta_section title=”About COVID-19″ tab_id=”AboutCOVID-19″][vc_column_text]Symptoms

  • Fever, cough, body aches, fatigue; sometimes vomiting and diarrhea
  • Can be mild or severe; fatal in rare cases
  • Can result in pneumonia

Transmission

  • COVID-19 may be spread by an infected person for several days before their symptoms appear, but we don’t know definitely.
  • COVID-19 might be spread through the airborne route, meaning that tiny droplets remaining in the air could cause disease in others, even after the ill person is no longer near.

Treatment

  • COVID-19 is not treatable with antibiotics, which only work on bacterial infections.
  • It may be treated by addressing symptoms, such as reducing fever. Severe cases may require hospitalization.

Prevention

COVID-19 may be prevented by frequent, thorough hand washing, coughing into a tissue or the crook of your elbow, staying home when sick and limiting contact with people who are infected.

Cause

COVID-19 is caused by one virus, the novel 2019 coronavirus is now called severe acute respiratory syndrome coronavirus 2, or SARS-CoV-2.

Antiviral Medications

Antiviral medications are currently being tested to see if they can address symptoms.

Vaccine

No vaccine is available at this time, though it is in progress.[/vc_column_text][/vc_tta_section][vc_tta_section title=”COVID-19: Myths versus Facts” tab_id=”COVID19Myths”][vc_column_text]A vaccine to cure COVID-19 is available.
Answer: FALSE.
Currently there is no vaccine for the new coronavirus. Scientists have begun working on one, but developing a vaccine that is safe and effective may take months.

You can protect yourself from COVID-19 by taking acetic acid or steroids, or using essential oils, salt water, ethanol or other substances.
Answer: FALSE.
None of these recommendations protect you from getting COVID-19, and these practices may be dangerous. The best ways to protect yourself from this coronavirus, and other viruses, include:

  • Avoiding close contact with people who are sick, sneezing or coughing.
  • Practicing hand hygiene and respiratory etiquette:
  • Wash your hands thoroughly and frequently for at least 20 seconds with soap and hot water. Be mindful to wash your hands after sneezing, blowing your nose, coughing or using the bathroom, and before preparing or eating food.
  • If you cough or sneeze, do so into the bend of your elbow, not your hand, or use a tissue, and then immediately throw it away.
  • At home and work, clean often-touched surfaces such as doors and doorknobs, cabinet handles, bathroom hardware, tabletops, phones, tablets and keyboards regularly with disinfectant. For a list of EPA-approved disinfectants, visit: https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2

 

A face mask will protect you from COVID-19.
Answer: FALSE.
Certain models of professional, tight-fitting respirators (such as the N95) can protect health care workers as they care for infected patients.
For the general public without respiratory illness, wearing lightweight disposable surgical masks is not recommended. Because they don’t fit tightly, they may allow tiny infected droplets to get into the nose, mouth or eyes. Also, people with the virus on their hands who touch their face under a mask might become infected.
People with a respiratory illness can wear these masks to lessen their chance of infecting others. Bear in mind that stocking up on masks makes fewer available for sick patients and health care workers who need them.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How our Emergency Center Is Preparing” tab_id=”ECPreparing”][vc_column_text]We are committed to treating every patient who needs medical care. Our expert, well-trained clinicians regularly care for patients with severe respiratory illnesses and other infectious diseases. Our providers and staff follow best practices, using recommended tools and techniques to protect themselves, including the use of personal protective equipment (PPE).

We are closely monitoring updates from the World Health Organization (WHO), the infection rate from the Centers for Disease Control and Prevention (CDC), and other tracking tools.

We will rely on our emergency management plan and practices to care for suspected and confirmed cases of COVID-19.

Family members and friends are encouraged to communicate with patients via FaceTime, phone calls and text messages.

We are also screening employees who have symptoms, have traveled by sea or air, or who have household members who have recently traveled internationally or domestically by sea or air.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Patient Guidelines” tab_id=”PatientGuidelines”][vc_column_text]We are closely monitoring updates from the World Health Organization (WHO), the infection rate from the Centers for Disease Control and Prevention (CDC), and virus tracking systems.

To help identify and treat patients while avoiding the spread of the disease, we are asking all patients to follow these guidelines when seeking care:

  •  If you feel ill and it is an emergency, call your local Exceptional Emergency Center or call 911. Describe your symptoms and provide any information you have about recent international travel or contact with someone known to have COVID-19.
  • If you feel ill and it is NOT an emergency, call your primary care or specialty care provider, an urgent care center, and describe your symptoms over the phone before going to any of these locations. Be prepared to answer the following questions:
  • Do you have a fever, a cough or shortness of breath?
  • In the last 28 days, have you traveled outside of the continental United States?
  • Have you traveled to China, Iran, Europe, United Kingdom, Ireland or South Korea?
  • Have you had close contact with someone diagnosed with COVID-19, the disease caused by the new coronavirus? (Close contact means having been within 6 feet of that person for an extended time, or being exposed to their cough or sneeze.)
  • Have you been notified by a public health official that you have potentially been exposed to COVID-19?
  • For more severe symptoms, such as higher fever and severe shortness of breath, you may be advised to go to a clinic or the emergency department.
  • The day before any medical appointments, call the office. Be prepared to answer the above questions.

If possible, please go alone to any appointments. Do not bring children, family members or friends unless you need assistance. Especially, do not bring anyone who has a cough, a fever or shortness of breath or is considered medically vulnerable.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][dfd_spacer screen_wide_resolution=”1280″ screen_wide_spacer_size=”25″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″ screen_normal_spacer_size=”25″ screen_tablet_spacer_size=”20″ screen_mobile_spacer_size=”15″][/vc_column][/vc_row][vc_row force_equal_height_columns=”main_row” dfd_row_config=”full_width_content”][vc_column dfd_column_responsive_enable=”dfd-column-responsive-enable” responsive_styles=”padding_left_tablet:20|padding_right_tablet:30|padding_left_mobile:20|padding_right_mobile:20″][dfd_delimiter delimiter_style=”dfd-delimiter-with-icon” icon_size=”25″ delimiter_border_style=”dashed” icon_fontawesome=”fa fa-stethoscope” delim_line_color=”#c4c4c4″ show_icon=”enable_icon” icon_color=”#ef3b39″ icon_hover_color=”#3180c4″][dfd_heading delimiter_settings=”border-bottom-style:solid;|border-bottom-width:1px;|width:300px;|border-bottom-color:#dddddd;” style=”style_01″ title_font_options=”tag:h3″ subtitle_font_options=”tag:h6|font_size:16|line_height:26|font_style_italic:1″ title_responsive=”font_size_mobile:38|line_height_mobile:40″ subtitle=”Patients At Exceptional Emergency Center”]WHAT OUR PATIENTS SAY[/dfd_heading][dfd_carousel module_animation=”transition.fadeIn” screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″ arrows=”” slider_type=”horizontal” dots_style=”dfdadvancesquare” dots_color=”#19a4c6″][new_testimonials title_uppercase=”none” custom_fonts=”font_family:Asap%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” use_google_fonts=”yes” line_hide=”yes” quote_hide=”yes” main_style=”style-1″ main_layout=”layout-6″ description=”“Staff very friendly and the physician Dr. Khan was so good sewing up my finger. I will go back.“” title_font_options=”tag:div|font_size:15|line_height:25″ subtitle_font_options=”tag:div” content_font_options=”font_size:16|line_height:30″ author=”Vicki Vild” subtitle=”FORT WORTH” line_color=”#3180c4″][new_testimonials title_uppercase=”none” custom_fonts=”font_family:Asap%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” use_google_fonts=”yes” line_hide=”yes” quote_hide=”yes” main_style=”style-1″ main_layout=”layout-6″ description=”“This place is very clean and the staff is amazing. I went there last week. Had to get some x rays done on my hand. I was in and out in no time. They all were amazing up there. 5 stars for me.“” title_font_options=”tag:div|font_size:15|line_height:25″ subtitle_font_options=”tag:div” content_font_options=”font_size:16|line_height:30″ author=”Sione Nau” subtitle=”FORT WORTH”][new_testimonials title_uppercase=”none” custom_fonts=”font_family:Asap%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” use_google_fonts=”yes” line_hide=”yes” quote_hide=”yes” main_style=”style-1″ main_layout=”layout-6″ author=”Sylvia Johnson” description=”“Experienced great care when I came in April 2018. Everyone from the front desk person, nurse, radiology, doctor and Sam in billing was so helpful and nice.“” title_font_options=”tag:div|font_size:15|line_height:25″ subtitle_font_options=”tag:div” content_font_options=”font_size:16|line_height:30″ subtitle=”FORT WORTH”][new_testimonials title_uppercase=”none” custom_fonts=”font_family:Asap%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” use_google_fonts=”yes” line_hide=”yes” quote_hide=”yes” main_style=”style-1″ main_layout=”layout-6″ author=”Sharee Richardson” description=”“Just wanted to say thank you DOW for the community 4th of July celebration, we really enjoyed ourselves… food, fun, and music! You all did an amazing job!“” title_font_options=”tag:div|font_size:15|line_height:25″ subtitle_font_options=”tag:div” content_font_options=”font_size:16|line_height:30″ subtitle=”LIVINGSTON”][new_testimonials title_uppercase=”none” custom_fonts=”font_family:Asap%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” use_google_fonts=”yes” line_hide=”yes” quote_hide=”yes” main_style=”style-1″ main_layout=”layout-6″ author=”Tanya Escobedo” description=”“The service is great every time I go and is very often I can say because of me and my kids. They have nice installations, private rooms and even snacks and water for the rest of the family. My daughters love it too.“” title_font_options=”tag:div|font_size:15|line_height:25″ subtitle_font_options=”tag:div” content_font_options=”font_size:16|line_height:30″ subtitle=”HARLINGEN”][new_testimonials title_uppercase=”none” custom_fonts=”font_family:Asap%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” use_google_fonts=”yes” line_hide=”yes” quote_hide=”yes” main_style=”style-1″ main_layout=”layout-6″ author=”Amanda Gonzales” description=”“Greeted with a smile at the door and seen right away. Very friendly staff and patient with my 2yr old. The child’s room is great and Spacious. cable was a bonus. It helped keep the little one feel at home while waiting for results. I would go back if needed.“” title_font_options=”tag:div|font_size:15|line_height:25″ subtitle_font_options=”tag:div” content_font_options=”font_size:16|line_height:30″ subtitle=”HARLINGEN”][new_testimonials title_uppercase=”none” custom_fonts=”font_family:Asap%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” use_google_fonts=”yes” line_hide=”yes” quote_hide=”yes” main_style=”style-1″ main_layout=”layout-6″ author=”Jennifer Hulme” description=”“The ABSOLUTE BEST! The facility is beyond clean, and the staff is caring, kind and provides incredible care. Highly recommend!“” title_font_options=”tag:div|font_size:15|line_height:25″ subtitle_font_options=”tag:div” content_font_options=”font_size:16|line_height:30″ subtitle=”SACHSE”][new_testimonials title_uppercase=”none” custom_fonts=”font_family:Asap%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” use_google_fonts=”yes” line_hide=”yes” quote_hide=”yes” main_style=”style-1″ main_layout=”layout-6″ author=”Tori Lacorte” description=”“We had an excellent experience here. Brought my 2-year-old daughter in one morning at 1:30 am. We were the only ones there which made it a fast visit. They were thorough and kind. The older lady nurse was wonderful and the male doctor was great! (Unsure of names). In and out in 45 mins with the prescription in hand. Will go back if needed, especially since the ER we use to visit in Wylie closed.“” title_font_options=”tag:div|font_size:15|line_height:25″ subtitle_font_options=”tag:div” content_font_options=”font_size:16|line_height:30″ subtitle=”SACHSE”][/dfd_carousel][dfd_spacer screen_wide_resolution=”1280″ screen_wide_spacer_size=”50″ screen_normal_resolution=”1024″ screen_tablet_resolution=”800″ screen_mobile_resolution=”480″ screen_normal_spacer_size=”50″ screen_tablet_spacer_size=”50″ screen_mobile_spacer_size=”50″][/vc_column][/vc_row]

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COVID-19 TESTING UPDATE:

The Exceptional Emergency Room staff and physicians care about you and your loved ones. We are here 24/7 for all your emergency care needs.

  1. If you are experiencing fever, shortness of breath, chest pain, dizziness, weakness, numbness, sensory loss, or any other emergent medical problems, please call 911 or seek medical care immediately at your nearest Emergency Room.
  2. To provide the highest quality emergency medical care to our communities, we are directing all routine COVID testing to outpatient community resources.
  3. Testing through local resources, including your primary care doctor, urgent care, walk-in clinic, or local health department, is appropriate under the following circumstances:
    1. If you have been exposed to a person known to have COVID, and you do not have symptoms, we recommend that you self-quarantine at home and seek testing 4-5 days after exposure. It often takes this long for the infection to be detected by routine lab testing.
    2. If you have no symptoms or very mild symptoms, outpatient testing is also typically appropriate.
    3. Please follow this link for local COVID testing resources.
  4. If you have tested negative, you should still self-quarantine for 14 days from the day of suspected exposure as it can take anywhere from 2-14 days to come down with symptoms of this infection.
  5. Please kindly limit your phone time with our Emergency Rooms as the phone lines are needed to communicate with other health care entities and to provide patients their test results. Thank you for your understanding during this trying time.